EAZEEBET RESPONSIBLE GAMBLING POLICY

Pendulum Gaming Solutions Limited (RC 8529517)
Trading as Eazeebet
Effective Date: March 1, 2026

1. INTRODUCTION AND POLICY STATEMENT

1.1 Pendulum Gaming Solutions Limited, trading as Eazeebet (“Eazeebet”, “we”, “us”, “our”), recognizes that gambling is a form of entertainment that involves financial risk and, for a minority of individuals, may result in harmful behaviour.

1.2 Eazeebet is committed to promoting responsible gambling, preventing underage gambling, identifying and assisting customers who may be experiencing gambling-related harm, and complying with all applicable Nigerian regulatory and consumer protection obligations.

1.3 This Responsible Gambling Policy outlines:

· Our commitment to safer gambling practices;

· The tools available to customers to control their gambling;

· Our internal monitoring and intervention procedures;

· Our approach to identifying and addressing problematic gambling behaviour.

1.4 This Policy should be read alongside our General Terms and Conditions and Privacy Policy.

2. OUR PRINCIPLES

2.1 Eazeebet’s responsible gambling framework is guided by the following principles:

(a) Gambling should be an enjoyable form of entertainment and not a source of income;
(b) Customers should only gamble with funds they can afford to lose;
(c) Gambling behaviour should be voluntary and controlled;
(d) Underage persons must not have access to betting services;
(e) Customers showing signs of harm should be identified and offered support;
(f) Compliance with legal and regulatory obligations is mandatory.

2.2 We recognize that customers have personal responsibility for their gambling choices; however, Eazeebet accepts that it also has a duty to provide tools and safeguards.

3. PREVENTION OF UNDERAGE GAMBLING

3.1 Eazeebet strictly prohibits individuals under eighteen (18) years of age from registering or placing bets.

3.2 Age verification measures are implemented during account registration and may include:

· Government-issued identification;

· Date of birth validation;

· Third-party identity verification checks.

3.3 Accounts suspected to belong to underage individuals shall be immediately suspended pending investigation.

3.4 If underage gambling is confirmed:

· The Account shall be permanently closed;

· Any winnings shall be void;

· Deposits may be refunded (less administrative costs, where applicable);

· Relevant authorities may be notified where required by law.

3.5 Eazeebet encourages parents and guardians to use parental control software and device-level restrictions to prevent minors from accessing gambling content.

4. CUSTOMER EDUCATION AND AWARENESS

4.1 Eazeebet provides responsible gambling messaging throughout the Platform to remind customers that gambling involves risk.

4.2 We encourage customers to:

· Set budgets before playing;

· Avoid chasing losses;

· Take regular breaks;

· Monitor time and money spent;

· Seek support if gambling stops being enjoyable.

4.3 Eazeebet may provide educational content outlining signs of problem gambling, including:

· Gambling with money intended for essential expenses;

· Increasing stake sizes to recover losses;

· Borrowing money to gamble;

· Concealing gambling behaviour;

· Emotional distress linked to betting outcomes.

5. CUSTOMER CONTROL TOOLS

5.1 Eazeebet provides customers with tools designed to help them manage their gambling behaviour responsibly.

5.2 Deposit Limits

5.2.1 Customers may set daily, weekly, or monthly deposit limits on their Accounts.

5.2.2 Deposit limit reductions take effect immediately.

5.2.3 Requests to increase deposit limits are subject to a cooling-off period and may require additional review.

5.3 Loss Limits

5.3.1 Customers may set limits restricting the total amount they may lose over a specified period.

5.3.2 Loss limit reductions take effect immediately.

5.3.3 Increases may be delayed or refused based on risk assessment.

5.4 Wagering and Stake Limits

5.4.1 Customers may limit the amount they can wager per bet or per session.

5.4.2 Eazeebet may also impose mandatory stake limits where risk indicators are identified.

5.5 Session Time Limits

5.5.1 Customers may set session time limits.

5.5.2 Upon reaching the time limit, customers may be logged out or restricted from further play.

6. COOLING-OFF PERIODS

6.1 Customers may request a temporary “Cooling-Off” period.

6.2 During the Cooling-Off period:

· Access to betting functionality shall be restricted;

· Deposits shall not be permitted;

· Marketing communications shall cease.

6.3 Cooling-Off periods cannot be reversed before expiry.

7. SELF-EXCLUSION

7.1 Customers may request self-exclusion for a minimum period of six (6) months.

7.2 During self-exclusion:

· The Account shall be blocked;

· All promotional communication shall cease;

· New Accounts created using matching details may be suspended.

7.3 Self-exclusion cannot be reversed before the expiry date.

7.4 Upon expiry, reactivation may require:

· Customer request;

· Completion of responsible gambling review;

· Re-verification of identity.

7.5 Eazeebet shall not be liable where a self-excluded Customer circumvents restrictions using false information.

8. IDENTIFICATION OF AT-RISK BEHAVIOUR

8.1 Eazeebet may monitor behavioural indicators including:

· Rapid increase in deposit frequency;

· Escalation of stake sizes;

· Extended uninterrupted sessions;

· Frequent reversal of withdrawal requests;

· Patterns indicating chasing of losses.

8.2 Where risk indicators are identified, Eazeebet may:

· Send responsible gambling reminders;

· Contact the Customer;

· Suggest limits;

· Impose mandatory restrictions;

· Temporarily suspend the Account.

8.3 Such interventions are protective and not punitive.

9. MARKETING AND VULNERABLE CUSTOMERS

9.1 Eazeebet will not knowingly target marketing communications at individuals who are self-excluded or who have requested marketing opt-outs.

9.2 Where a Customer is identified as vulnerable or at risk, Eazeebet may limit promotional offers.

9.3 Bonus eligibility may be restricted for Customers displaying harmful gambling behaviour.

10. INTERACTION WITH CUSTOMERS

10.1 Customer support staff receive guidance regarding responsible gambling awareness.

10.2 Where Customers express distress related to gambling, support agents may:

· Provide information on self-exclusion;

· Provide information about external support resources;

· Escalate concerns to compliance teams.

11. EXTERNAL SUPPORT ORGANIZATIONS

11.1 Customers experiencing gambling-related harm are encouraged to seek independent professional support.

11.2 Eazeebet may provide references to recognized support organizations and counselling services where available.

12. RESPONSIBLE GAMBLING AND DATA PROCESSING

12.1 Eazeebet may process behavioural and transactional data for the purpose of:

· Identifying potential harmful gambling;

· Implementing interventions;

· Complying with regulatory expectations.

12.2 Such processing is conducted in accordance with our Privacy Policy and NDPA requirements.

13. TRAINING AND INTERNAL GOVERNANCE

13.1 Eazeebet maintains internal policies to ensure staff awareness of responsible gambling obligations.

13.2 Responsible gambling oversight may be assigned to compliance personnel.

13.3 Internal audits may be conducted periodically to review effectiveness of controls.

14. POLICY REVIEW

14.1 This Policy shall be reviewed periodically to ensure alignment with regulatory changes and industry best practices.

14.2 Updates will be published on the Platform.

15. CUSTOMER ACKNOWLEDGMENT

15.1 By using the Platform, you acknowledge that:

· Gambling involves financial risk;

· You are responsible for your gambling behaviour;

· Tools are available to help you manage that behaviour;

· You should seek assistance if gambling becomes problematic.